CONDUENT PENSION ADMINISTRATION SYSTEM USER SATISFACTION: A CASE STUDY OF SIGMA PENSIONS LIMITED, ABUJA
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
User satisfaction is one of the key research area of Information Technology (IT) particularly, Information System (IS). It is recognized by many researchers as a significant factor in determining IS success. In view of it competitive advantage, most business organizations nowadays focus on IS as a means of minimizing cost and maximizing profit. Unfortunately, many are not getting the expected outcomes as agreed in the IS requirements, not because of wrong choice of products and vendors but due to lack of user satisfaction. Therefore, it is imperative to study factors refining user satisfaction of CPAS in Sigma Pensions. This research work titled “CPAS User satisfaction: A Case Study of Sigma Pensions Limited Abuja” investigate relationships between user acceptance test, system, information, and service quality, on user satisfaction of CPAS. The researcher employed a survey approach through questionnaires to unveil factors influencing user satisfaction of CPAS. One hundred questionnaires were administered, and the study discovered that there are statistically significant associations between all constructs. The thesis revealed that CPAS users were fully involved in CPAS user acceptance test in addition to systems, information and service qualities as contained in the theoretical framework. Thus, the researcher concluded that CPAS has satisfied it users and succeed. The Researcher encouraged Management and stakeholders on the need to improve system policy that will guarantee maximum user satisfaction. Training and retraining of users and technical support staff, timely maintenance and upgrade is also advocated for efficient CPAS utilization. Researchers in the field are equally encouraged to further study.
Related Project Materials
LOCATIONAL FACTORS INFLUENCING THE MARKETING OF FINANCIAL SERVICE
ABSTRACT
Backs are established to make profit. Are these profit made at me expense of the customers? Or is it as a resul...
A RELIGIOUS RESPONSE TO INTERNALLY DISPLACED PERSONS IN BORNO STATE OF NIGERIA
Abstract
Several discourses, theses, dissertations and other research works on the social, political, economic, psychological as well as...
STUDY ON THE KNOWLEDGE AND APPROACHES OF NURSING MOTHERS TOWARDS IMMUNIZATION (A CASE STUDY OF AJEGUNLE HEALTH, IKORODU, LAGOS STATE)
ABSTRACT
The study on the knowledge and approaches of nursing mothers towards immunization aimed at evaluating the to de...
SHADES OF MEANING ASSOCIATED WITH PERSONAL NAMES AND NAMING IN IGALA
ABSTRACT
The purpose of the research is to examine the shades of meaning that are associated with names and naming in Igala. The study ex...
THE IMPACT OF GOVERNMENT EXPENDITURE ON ECONOMIC GROWTH IN NIGERIA (1980-2010)
BACKGROUND OF THE STUDY.
Government expenditure has served as a common means of using fiscal policy in many countries to achieve economic...
ADMINISTRATIVE FUNCTIONS TO INFLUENCE TEACHERS’ WORK PERFORMANCE IN SECONDARY SCHOOL
ABSTRACT
The purpose of this study was to establish the influence of administrative functions on teachers’ work performance in seco...
THE PERCEPTION OF PARENTS TOWARDS MALNUTRITION
ABSTRACT
The study aimed at examining the perception of parents towards malnutrition using parents attending Gongi clini...
THE ROLES OF THE MASS MEDIA IN THE FIGHT AGAINST RELIGIOUS CRISIS
THE ROLES OF THE MASS MEDIA IN THE FIGHT AGAINST RELIGIOUS CRISIS
ABSTRACT
This study was car...
THE EFFECT OF DRUG ABUSE ON THE YOUTH IN JOS SOUTH LOCAL GOVERNMENT AREA OF PLATEAU STATE NIGERIA
ABSTRACT
In totality, the aim of this topic “the effects of drug abuse on the youth” i...
AN EVALUATION OF THE IMPACT OF NAPEP ON ENTREPRENEURSHIP DEVELOPMENT IN NIGERIA (A CASE STUDY OF IMO STATE)
ABSTRACT
The focus of this research “An Evaluation of the Impact of NAPEP on Entrepreneur...
